Frequently Asked Questions
Is your support really unlimited?
Yes, we offer unlimited support for our clients! You can submit Support Tickets directly through your website at any time or call us Monday to Friday between 9am - 5.30pm.
Is training provided?
Yes! As part of the set-up fee, you will receive training over Zoom and get to fully understand how our Content Management System works and how easy it is to customise your new website.
Are there limits to the number of pages or storage space?
Nope! Your website can have as many pages as you desire. With our easy to use Content Management System, you'll be able to create pages and add content in no time.
Do you move data across from the old website as part of the set-up fee?
As part of the set-up fee, we can migrate some existing content and depending on the website, we may also be able to transfer the documents.
Our training and further online guides will help you to populate the rest of the site which comes with pre-made pages such as Documents, Fault Reporting, Agendas & Minutes, Noticeboards, Gallery, Directory, News, and Events. Some just require clicking 'Add New' and completing any event date/title/images etc.
Can we link social media to the website?
Yes, you'll be able to customise all links and details on the website with dedicated icons for Instagram, Facebook and X (formerly Twitter) in the footer.
Do you supply email accounts?
We offer new email accounts from just £35 + VAT a year. We also offer Microsoft packages, to see our full range click here.
Do your websites comply with Web Content Accessibility Guidelines (WCAG) 2.2?
Of course! All of our websites comply with WCAG 2.2. The designs are accessible and responsive.
Do your websites comply with GDPR?
Yup!
Will the website work on all devices?
We make our websites fully responsive - they will display properly on all screen sizes including desktops, tablets and mobiles.
Can you manage our domain for us?
Yes, we offer domain management as one of our services. For more details click here.
Can you provide a .gov.uk domain?
Yes! We offer gov.uk domains for £75 + VAT per year.
